Refund & Cancellation Policy

Terms and Conditions

Introduction

Welcome to Lymo.in (Oreeo Mobility Private Limited)! These Terms and Conditions govern your use of our website and mobile application. By accessing or using Lymo.in, you agree to comply with these terms.

Lymo Return, Refund & Cancellation Policy

1. Introduction

At Lymo, we strive to provide a seamless shopping experience for premium products. Our Open-Box Return Policy ensures customer satisfaction while empowering local vendors to deliver authentic, high-value items.

2. Return Eligibility

Lymo allows returns under the following conditions:

✅ Open-Box Returns (Only at the time of delivery)

Customers must inspect the product upon delivery.

If the item is damaged, defective, or not as described, the customer can refuse to accept it.

The delivery personnel will process an instant refund (if applicable).

✅ Standard Returns (Category-Specific)

Electronics, Watches, and Other High-Value Items: Returns are not accepted after delivery unless covered under the seller's warranty or brand policy.

Apparel, Fashion, and Accessories: Can be returned within 3 days if unused, unwashed, and in original packaging with tags intact, subject to verification.

Home Appliances: Returnable only for defects/damage reported within 24 hours of delivery.

🚫 Non-Returnable Items

Products marked as "Non-Returnable" on the product page.

Items with tampered packaging or missing accessories.

Personalized, hygiene-related, or perishable products.

3. Refund Process

🔹 For Open-Box Returns

If a customer rejects the product during delivery, the refund is initiated instantly.

The refund reflects in the original payment method within 3-5 days.

🔹 For Standard Returns

Once the seller verifies the return, a refund is processed within 5-7 working days.

Refunds are issued to the original payment method or as store credit, depending on customer preference.

4. Replacement Policy

Customers can request a replacement instead of a refund for eligible items.

The seller will process the replacement based on stock availability.

5. Cancellation Policy

Orders can be canceled before dispatch for a full refund.

Once the order is out for delivery, cancellation is not allowed.

If an order is prepaid and canceled before dispatch, the refund will be processed within 3 - 5 days.

Lymo reserves the right to cancel orders due to unavailability, pricing errors, or other unforeseen issues. Customers will be notified, and a full refund will be issued in such cases.

6. Seller & Brand Warranty

Certain products may come with a brand warranty. In such cases, the customer must claim warranty support directly from the brand.

7. Contact & Support

For any return, refund, or cancellation queries, customers can contact Lymo Support at:
📧 support@lymo.com | 📞 Customer Care: +916203306234

User Registration

To use certain features of Lymo.in, you may be required to create an account. You must provide accurate and complete information when registering and agree to keep your account information up to date.

Use of Services

You agree to use Lymo.in for lawful purposes only. You must not engage in any activity that could harm the platform, its users, or third parties.

Ordering and Payments

By placing an order, you agree to pay the total price for the products and services, including applicable taxes and shipping fees. Payments are processed through third-party services such as PhonePe and Razorpay, which are governed by their own terms.

Pricing and Availability

Prices and availability of products on Lymo.in are subject to change without notice. We make every effort to ensure that product descriptions and prices are accurate.

Delivery

We aim to deliver orders promptly. Delivery times may vary depending on your location. Any delivery issues should be reported to our customer support team.

Third-Party Services

Lymo.in uses third-party payment processors (PhonePe, Razorpay) for transactions. By using these services, you agree to their respective terms and conditions.

Privacy Policy

Your use of Lymo.in is also governed by our Privacy Policy, which explains how we collect and use your personal information.

Limitation of Liability

Lymo.in is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

Termination

We reserve the right to suspend or terminate your account if you violate any of these Terms and Conditions.

Amendments

We may update or modify these Terms and Conditions from time to time. Any changes will be posted on this page, and the effective date will be updated.

Governing Law

These Terms and Conditions are governed by the laws of India.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
📧 Email: support@lymo.in
📍 Address: Gurgaon, India